Refund policy

Return & Refund Policy

At Yay Optics, many of our products are made specifically for you. Please review the following policy before placing your order.

Prescription Eyewear & Re-Lensing
Prescription lenses are custom-made using the prescription and measurements provided with your order. Because these products are personalized, prescription lenses and completed prescription eyewear are not returnable or refundable due to a change of mind, incorrect information provided by the customer, or dissatisfaction unrelated to a manufacturing or order error.

Please carefully review your prescription, PD (pupillary distance), lens selections, frame size, and other order information before submitting your order.

If Yay Optics or our laboratory makes an error in producing your order, we will work with you to correct it at no additional cost.

Keep Your Frame / Re-Lensing Orders
When sending your own frame to Yay Optics for re-lensing, please understand that previously worn frames may have existing wear, weakness, brittleness, or damage that is not always visible. The process of removing and installing lenses requires handling, pressure, and in some cases heat.

While we take reasonable care when working with customer-owned frames, Yay Optics cannot guarantee the condition or continued durability of a frame we did not supply. If we determine that a frame cannot safely be re-lensed, we will contact you before proceeding.

Re-lensing shipping: Yay Optics covers the cost of a prepaid shipping label for sending your frame to us. Your prepaid label will follow shortly in a separate email directly from Yay Optics; it will not be attached to your order confirmation email. Please wait for your label and use it when mailing your frame. The shipping charge at checkout covers return shipping of your completed glasses back to you: $12.99 for orders under $99, or free standard return shipping for orders of $99 or more.

Frame-Only Purchases
Unused frame-only purchases may be returned within 30 days of delivery if they are in new, unworn, and original condition with all included packaging and accessories. Shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item received was incorrect or defective.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly so we can review the issue and make it right.

Order Cancellations
Because prescription lenses are custom-made, prescription orders cannot be canceled once lens production has begun. If you need to request a change or cancellation, contact us as soon as possible after placing your order.

Questions or Concerns
If you have a concern with your eyewear, please contact Yay Optics before returning any product. We want the opportunity to review the issue and determine the appropriate solution.