Shipping policy

Shipping Policy

Yay Optics ships orders within the United States. Shipping options and charges are shown at checkout.

Order Processing
Prescription eyewear is custom-made. The estimated turnaround is 5–10 business days once we have the required prescription information and, for re-lensing, have received and inspected your frame. This is an estimate and may vary with prescription or lens requirements, frame availability, laboratory processing, carrier delays, or other circumstances outside our control.

We will send tracking information when your completed order ships.

Complete Pair and Frame-Only Orders
Standard shipping within the United States is $8.99. Orders of $99 or more qualify for free shipping. The available rate is shown at checkout.

Keep Your Frame / Re-Lensing Orders

Yay Optics covers shipping your frame to us with a prepaid label. Your order confirmation includes packing instructions. Your label will arrive separately from Yay Optics soon afterward; please wait for it before mailing your frame.

Standard return shipping: $12.99 for orders under $99; free for orders of $99 or more. No Express return shipping is available.

Frame Receipt & Inspection
Re-lensing production begins after your frame is received and inspected. If we identify a concern with the condition or suitability of your frame, we will contact you before proceeding.

Tracking & Delivery
Once your completed eyewear is shipped, tracking information will be provided when available.

Yay Optics is not responsible for carrier delays, weather-related delays, incorrect delivery addresses supplied by the customer, or other delivery issues outside our reasonable control.

Questions
If you have questions about shipping or an order in transit, please contact Yay Optics at customerservice@yayoptics.com.